IG1303B Design your CE KPI Metrics in Reality v1.0.0
Maturity Level: General availability (GA)
Document version: 1.0.0
Release Status: Pre-production
Details:
This document serves as a guide for selecting CEM metrics that can drive impactful progress in your organization's Customer Experience Management (CEM) efforts. Customer Experience is a complex, cross-functional transformation that often requires ti...
Standard(s): Best Practices
GB1042 Autonomous Operations Maturity Model (AOMM) Developers Guide v3.0.1
Maturity Level: General availability (GA)
Release Status: Pre-production
Details:
Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...
IG1256 Autonomous Network Effectiveness Indicators v2.0.0
Maturity Level: General availability (GA)
Document version: 2.0.0
Release Status: Production
Details:
When operator introduces the autonomous network capability, it needs to evaluate the benefits brought by this capability. ANL describe the level of autonomy capability in a given operational workflow or for an autonomous domain, but it is not suffici...
Standard(s): Best Practices
GB1042A Autonomous Operations Maturity Model (AOMM) v1.0.0
Maturity Level: Alpha
Release Status: Pre-production
Details:
Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...
GB1040 MAMA Framework Guidebook v2.0.0
Maturity Level: Beta
Document version: 2.0.0
Release Status: Pre-production
Details:
Current trends with automation and autonomy promise significant economic and social benefits for providers and consumers, however the promise is far from reality. Implemented autonomous operations solutions have rarely advanced beyond ‘islands of a...
Standard(s): Best Practices
GB997A Digital Maturity Model v4.0.5
Maturity Level: General availability (GA)
Document version: 4.0.5
Release Status: Production
Details:
TM Forum’s Digital Transformation Model (DMM), first launched in May 2017 and endorsed by leading CSPs and vendors, has gone through a major revamp, and now includes a 6th data dimension as well as redefined sub-dimensions and updated criteria and ...
Standard(s): Best Practices
Master ODA (MODA) Sparx Model v23.0.1
Maturity Level: General availability (GA)
Document version: 23.0.1
Release Status: Production
Details:
This is the Master ODA (MODA) Sparx Model Releases 23.0.1 for importing into Sparx Enterprise Architect.
Standard(s): Metrics, Business Process Framework (eTOM), Information Framework (SID), Application Framework (TAM)
Master ODA (MODA) HTML Model v23.0.1
Maturity Level: General availability (GA)
Document version: 23.0.1
Release Status: Production
Details:
This is the Master Open Digital Architecture (MODA) Release 23.0 HTML web browsable model with diagrams.
Standard(s): Metrics, Business Process Framework (eTOM), Information Framework (SID), Application Framework (TAM)
Master ODA (MODA) UML 2.5.1 / XMI 2.5.1 v23.0.0
Maturity Level: General availability (GA)
Document version: 23.0.0
Release Status: Production
Details:
Master Open Digital Architecture (MODA) Release 23.0 Model in UML 2.5.1 / XMI 2.5.1 including diagrams for import into other modeling tools.
Standard(s): Metrics, Business Process Framework (eTOM), Information Framework (SID), Application Framework (TAM)
IG1303A Customer Experience Metrics – Use Case supporting Resource/Realization ‘customer dissatisfaction rate’ v1.0.0
Maturity Level: General availability (GA)
Document version: 1.0.0
Release Status: Production
Details:
This use case focuses on the Resource / Realization Score (ODE grid 6,2) - 'Customer Dis-satisfaction Rate' metrics described in IG1303. The use case describes how Hong Kong Telecom (HKT) measures the 'Customer Dis-satisfaction Rate' and subsequent...
Standard(s): Best Practices
IG1303 Customer Experience Metrics v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Production
Details:
The CE metrics for these business & IT process implementations determine how effectively CSPs can compete on customer experience in the market. This document describes a methodology for identifying and defining the CE-KPI metrics. Identified are ...
Standard(s): Best Practices
TMF431 Business Metrics Poster v18.5 – Portuguese version
Maturity Level: General availability (GA)
Document version: 18.5.0
Release Status: Production
Details:
This is the Business Metrics poster translated to Portuguese in the Release 18.5. Click here for the version in English.
Standard(s): Best Practices
