Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
Maturity Level: General availability (GA)
Document version: 2.5.3
Release Status: Production
This document complements GB962 Customer Experience Management Introduction and Fundamentals. It provides a list of metrics designed to allow a standardized approach to measuring CXM for Digital Service Providers. A framework for organizing the me...
Standard(s): Best Practices