• Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)

    Maturity Level: General availability (GA)

    Document version: 2.5.3

    Release Status: Production


    This document complements GB962 Customer Experience Management Introduction and Fundamentals. It provides a list of metrics designed to allow a standardized approach to measuring CXM for Digital Service Providers. A framework for organizing the me...

    Standard(s): Best Practices