GB979A Big Data Analytics Use Cases R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
GB941A Revenue Assurance Balanced Scorecard R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
Revenue Assurance standard KPIs were defined by the TM Forum over a decade ago and over the years the initial set of KPIs has been modified and a few additional KPIs added. However Revenue Assurance best practices have evolved significantly over the ...
Standard(s): Best Practices
GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This issue of the Guidebook marks a transitional stage from managing the customer's experience to managing the engagement with the customer (and the end user proxy). Customer experience loses no relevance or importance in this shift, rather the expec...
Standard(s): Best Practices
GB969 Fraud Management Implementation Guide R16.1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.8.2
Release Status: Production
Details:
This implementation guide is developed as a living document to be used by operators as a practical guide to validate and enhance their current Fraud Management process and to help new operators implement their new FM process. In line with this approa...
Standard(s): Best Practices
GB979C Big Data Analytics Privacy Risk Score Details R15.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This document provides details of the risk scoring for the Big Data Analytics Use Cases in GB979A. Thirteen use cases are currently scored. Additional use cases will be scored in coming releases.
Standard(s): Best Practices
GB941B-1 Revenue Assurance Maturity Model Questionnaire R15.5.1
Maturity Level: General availability (GA)
Document version: 2.1.2
Release Status: Production
Details:
This new version of the Revenue Assurance Maturity Model (RAMM v2.1) contains changes to RAMM v2.0 based on the experience of service providers who had used the previous release. It includes the addition of the concept of key capabilities, which is o...
Standard(s): Best Practices
GB941 Main Revenue Assurance Guidebook v3.5.1
Maturity Level: General availability (GA)
Document version: 3.5.1
Release Status: Production
Standard(s): Best Practices
GB941C Revenue Assurance RFX Guidelines v0.11.1
Maturity Level: General availability (GA)
Document version: 0.11.1
Release Status: Production
Details:
Gathers the most important foundations of guidelines and requirements for a revenue assurance RFx to assist service providers to ask relevant questions and objectively evaluate responses to procure the solution that meets its needs.
Standard(s): Best Practices
GB941F Revenue Assurance Impact v0.5.1
Maturity Level: General availability (GA)
Document version: 0.5.1
Release Status: Production
Standard(s): Best Practices
TR193 Customer Experience Management Index v1.3
Maturity Level: Level 4 - Forum Approved
Document version: 1.3
Release Status: Production
Details:
The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.
Standard(s): Best Practices
GB929U Application Framework User Guidelines v13.1.3
Maturity Level: General availability (GA)
Document version: 13.1.3
Release Status: Production
Details:
The document details possible usage of the Application Framework by service providers, vendors, solution providers, suppliers, financial analysts, consulting bodies and research entities.
Standard(s): Application Framework (TAM)
