GB1004D Business Assurance 5G Risks & Controls Map v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Pre-production
Details:
This document identifies the risks, mitigation controls and data to run the Business Assurance operations within the new 5G services. It captures the most relevant risk drivers which are emerging from deploying 5G technology.
Standard(s): Best Practices
TR288 Study of Topology Discovery Service use with Property Graph Databases v1.0.0
Maturity Level: General availability (GA)
Document version: 1.0.0
Release Status: Production
Details:
This Technical Report documents the working analysis of the use of two popular Property Graph Databases: Neo4j Open Cypher and Apache Tinkerpop/Gremlin, for implementing typical topology based queries. Both analyses are based on a common realistic ex...
Standard(s): Best Practices
IG1190L AIOps Service Desk Management v1.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.0
Release Status: Production
Details:
This paper aims to cover the Service Desk Management process in AIOps, i.e., in operations where AI components have been or will be deployed at a significant scale. According to ITIL 4, “the purpose of the service desk practice is to capture deman...
Standard(s): Best Practices
IG1190 AIOps Service Management v5.4.0
Maturity Level: General availability (GA)
Document version: 5.4.0
Release Status: Production
Details:
This document addresses how to redesign the complex service management operations processes, in order to prepare them to handle and govern AI software at scale. This work is part of the deliverables of the TM Forum work stream “AIOps – Redesignin...
Standard(s): Best Practices
Revenue Assurance Risk Coverage Model v1.7.2 (GB941E)
Maturity Level: General availability (GA)
Document version: 1.7.2
Release Status: Production
Details:
This document recommends a series of controls that operators should consider implementing in order to reduce the risk of revenue assurance related issues and a method of assessing the coverage and effectiveness of those controls.
Standard(s): Best Practices
IG1190A AIOps Configuration Management v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Production
Details:
The Configuration Management process allows an organization to know the current version, the configuration, and the history of any component of the system and service architecture. It is a central process in service management as it enables the contr...
Standard(s): Best Practices
GB979A Big Data Analytics Use Cases R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
GB941A Revenue Assurance Balanced Scorecard R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
Revenue Assurance standard KPIs were defined by the TM Forum over a decade ago and over the years the initial set of KPIs has been modified and a few additional KPIs added. However Revenue Assurance best practices have evolved significantly over the ...
Standard(s): Best Practices
GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This issue of the Guidebook marks a transitional stage from managing the customer's experience to managing the engagement with the customer (and the end user proxy). Customer experience loses no relevance or importance in this shift, rather the expec...
Standard(s): Best Practices
GB979C Big Data Analytics Privacy Risk Score Details R15.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This document provides details of the risk scoring for the Big Data Analytics Use Cases in GB979A. Thirteen use cases are currently scored. Additional use cases will be scored in coming releases.
Standard(s): Best Practices
GB941B-1 Revenue Assurance Maturity Model Questionnaire R15.5.1
Maturity Level: General availability (GA)
Document version: 2.1.2
Release Status: Production
Details:
This new version of the Revenue Assurance Maturity Model (RAMM v2.1) contains changes to RAMM v2.0 based on the experience of service providers who had used the previous release. It includes the addition of the concept of key capabilities, which is o...
Standard(s): Best Practices
