GB1003A AI Maturity Model v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Pre-production
Details:
This document provides details of the TM Forum AI Maturity Model in Excel format.
Standard(s): Best Practices
IG1190I AIOps Application & Data Maintenance v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Production
Details:
This paper covers the software or application maintenance process, which we consider synonyms and use interchangeably. Application Maintenance is a strategic process to ensure that the existing components continue working correctly, efficiently, and...
Standard(s): Best Practices
IG1190L AIOps Service Desk Management v1.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.0
Release Status: Production
Details:
This paper aims to cover the Service Desk Management process in AIOps, i.e., in operations where AI components have been or will be deployed at a significant scale. According to ITIL 4, “the purpose of the service desk practice is to capture deman...
Standard(s): Best Practices
IG1190 AIOps Service Management v5.4.0
Maturity Level: General availability (GA)
Document version: 5.4.0
Release Status: Production
Details:
This document addresses how to redesign the complex service management operations processes, in order to prepare them to handle and govern AI software at scale. This work is part of the deliverables of the TM Forum work stream “AIOps – Redesignin...
Standard(s): Best Practices
IG1190A AIOps Configuration Management v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Production
Details:
The Configuration Management process allows an organization to know the current version, the configuration, and the history of any component of the system and service architecture. It is a central process in service management as it enables the contr...
Standard(s): Best Practices
IG1218B China Mobile’s Practice on Autonomous Networks v1.1.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.1.0
Release Status: Production
Details:
In order to guide more industry partners to share experience, build consensus, and jointly innovate with the common goal of achieving network autonomy, this article introduces China Mobile’s relevant motivation, methodology, and current practice of...
Standard(s): Best Practices
GB1003A AI & DA Maturity Model R19.0.1
Maturity Level: General availability (GA)
Document version: 8.0.1
Release Status: Production
Details:
This document provides details of the TM Forum AI Maturity Model in Excel format.
Standard(s): Best Practices
GB1006 Customer Experience Management 2025 Guidebook v2.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline. Appears in the following playbooks How can the Open Digital Framework help me improve my digital customer experience ...
Standard(s): Best Practices
IG1189 AI Management Standards Proposal to Develop AI Lifecycle Checklists R19.0.0
Maturity Level: Level 3 - Team Approved
Document version: 1.0.1
Release Status: Pre-production
Details:
CSPs need to be able to deploy AI solutions within a framework that enables and demonstrates proper control and governance to the satisfaction of stakeholder, external regulators, customers and the general public. Technical enablers, processes and be...
Standard(s): Best Practices
GB1003 AI & DA Maturity Model R19.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
Over the last several years, there has been tremendous excitement around Artificial Intelligence (AI). Over $11 billion has been invested by venture capitalists in new AI start-ups during 2014-16, with an estimated $6 billion more in 2017. Tech giant...
Standard(s): Best Practices
