GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This issue of the Guidebook marks a transitional stage from managing the customer's experience to managing the engagement with the customer (and the end user proxy). Customer experience loses no relevance or importance in this shift, rather the expec...
Standard(s): Best Practices
GB950 Fixed Asset Lifecycle Management Guidebook R2.0
Maturity Level: Level 4 - Forum Approved
Document version: 2
Details:
Release 2.0 of Asset Management guidebook -team approved
Standard(s): Best Practices
TR193 Customer Experience Management Index v1.3
Maturity Level: Level 4 - Forum Approved
Document version: 1.3
Release Status: Production
Details:
The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.
Standard(s): Best Practices
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
Maturity Level: General availability (GA)
Document version: 2.5.3
Release Status: Production
Details:
This document complements GB962 Customer Experience Management Introduction and Fundamentals. It provides a list of metrics designed to allow a standardized approach to measuring CXM for Digital Service Providers. A framework for organizing the me...
Standard(s): Best Practices
GB962C Customer Experience Management Lifecycle Model v1.5.1
Maturity Level: General availability (GA)
Document version: 1.5.1
Release Status: Production
Details:
The Customer Experience Lifecycle model is an approach which will allow Providers to define the interactions of the customer into the various phases and subphases and model those based on their unique journeys. The document also provides an initial v...
Standard(s): Best Practices
GB1010 Experience Metrics for 5G Use Cases Guidebook v1.0.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.0
Release Status: Production
Details:
This document identifies common industry use cases for 5G connectivity, and for each use case provides suggested metrics to measure the user experience delivered. Recommended values are also provided, based on findings from field and lab trials. Th...
Customer Experience Maturity Model v2.0.0 (GB962B)
Maturity Level: General availability (GA)
Document version: 2.0.0
Release Status: Production
Details:
The Customer Experience Maturity Model GB962B has had a complete revamp to align it with the Digital Maturity Model V4.0.2 and now includes the new 6th Data dimension. Organizations will be able to map their customer experience management maturity,...
Standard(s): Best Practices
GB1006 Customer Experience Management 2025 Guidebook v2.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline. Appears in the following playbooks How can the Open Digital Framework help me improve my digital customer experience ...
Standard(s): Best Practices
GB962D Customer Experience Management Implementation Guide Use Cases R19.0.1
Maturity Level: General availability (GA)
Document version: 9.0.1
Release Status: Production
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
TMF678A Customer Bill API SID Mapping R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1.2
Release Status: Production
Details:
This document aims to map the Customer Bill API with the SID model Release 17.5.
Standard(s): Integration Framework
TMF676A Payment Management API SID Mapping R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1.2
Release Status: Production
Details:
This document aims to map the Payment Management API with the SID model Release 17.5.
Standard(s): Integration Framework
Service Ordering API SID Mapping R18.0.1 (TMF641A)
Maturity Level: Level 4 - Forum Approved
Document version: 1.3.2
Release Status: Production
Details:
This document aims to map the Service Ordering API with the SID model Release 17.5
Standard(s): Integration Framework
