GB1003A AI Maturity Model v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Pre-production
Details:
This document provides details of the TM Forum AI Maturity Model in Excel format.
Standard(s): Best Practices
GB979A Big Data Analytics Use Cases R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
GB979C Big Data Analytics Privacy Risk Score Details R15.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This document provides details of the risk scoring for the Big Data Analytics Use Cases in GB979A. Thirteen use cases are currently scored. Additional use cases will be scored in coming releases.
Standard(s): Best Practices
GB979B Big Data Analytics Building Blocks R13.5
Maturity Level: General availability (GA)
Document version: 1.0.3
Release Status: Production
Details:
The Big Data Analytics Guidebook (GB979) provides guidance to a Communication Service Provider (CSP) on the major components that are needed for the implementation of real-life Big Data Analytics (BDA) use cases. While the guidebook itself goes into ...
Standard(s): Best Practices
GB1003A AI & DA Maturity Model R19.0.1
Maturity Level: General availability (GA)
Document version: 8.0.1
Release Status: Production
Details:
This document provides details of the TM Forum AI Maturity Model in Excel format.
Standard(s): Best Practices
GB1006 Customer Experience Management 2025 Guidebook v2.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline. Appears in the following playbooks How can the Open Digital Framework help me improve my digital customer experience ...
Standard(s): Best Practices
IG1189 AI Management Standards Proposal to Develop AI Lifecycle Checklists R19.0.0
Maturity Level: Level 3 - Team Approved
Document version: 1.0.1
Release Status: Pre-production
Details:
CSPs need to be able to deploy AI solutions within a framework that enables and demonstrates proper control and governance to the satisfaction of stakeholder, external regulators, customers and the general public. Technical enablers, processes and be...
Standard(s): Best Practices
GB1003 AI & DA Maturity Model R19.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
Over the last several years, there has been tremendous excitement around Artificial Intelligence (AI). Over $11 billion has been invested by venture capitalists in new AI start-ups during 2014-16, with an estimated $6 billion more in 2017. Tech giant...
Standard(s): Best Practices
