TR193 Customer Experience Management Index v1.3
Maturity Level: Level 4 - Forum Approved
Document version: 1.3
Release Status: Production
Details:
The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.
Standard(s): Best Practices
TR181 B2B Self-Service Solution v2.2
Maturity Level: Level 4 - Forum Approved
Document version: 2.2
Release Status: Production
Details:
The purpose of this technical report is to gather feedback about business problems that can drive changes in the B2B Self-Service Solution. The report also proposes what particular functional and non-functional requirements the solution should have,...
Standard(s): Best Practices
GB955 Quick Start Pack: Concept-to-Market V0.4
Maturity Level: General availability (GA)
Document version: 0.4
Release Status: Production
Details:
This concept-to-market Quick Start Pack: 1. Defines concept-to-market scope in terms of: TM Forum Business Process Framework (eTOM) TM Forum Business Process Measurement System (BPMS) 2. Provides end-to-end process flows that are relevan...
Standard(s): Best Practices
GB960 Quick Start Pack for Cloud: Trouble to Resolve V0.3
Maturity Level: Level 4 - Forum Approved
Document version: 0.3
Release Status: Production
Standard(s): Best Practices
GB921F Process Flow Examples R12.5
Maturity Level: General availability (GA)
Document version: 12.3.1
Release Status: Production
Details:
This document describes selected process flows at several levels of view and detail that provides end-to-end insight into the application of the framework.
Standard(s): Business Process Framework (eTOM)
GB921J Joining the Business Process Framework through to Process Flows R11.5
Maturity Level: General availability (GA)
Document version: 11.5.1
Release Status: Production
Details:
This document describes an approach that can be used by a company in order to develop its own end-to-end process flows.
Standard(s): Business Process Framework (eTOM)
GB921Z Use Cases for Security Management R12.0
Maturity Level: General availability (GA)
Document version: 12.3
Release Status: Production
Details:
The objective of this document is to gather Use Cases identified as significant for Security Management within enterprises. User stories for 3 threats are defined: Denial of Service Attacks, Penetration Attacks, and Application Misuse.
Standard(s): Business Process Framework (eTOM)
