GB996 API Governance Practice R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Production
Details:
The purpose of this document is to describe an API Governance Practice for use by the TM Forum API Program to manage the development of the TM Forum Open Digital API catalog. The purpose of API Governance is to create a consistent approach to develo...
Standard(s): Integration Framework
GB922 Umbrella Information Models Suite
Resources include:
Umbrella Information Model R13.5 HTML Model Zip file – JPG
Umbrella Information Model R13.5 HTML Model Zip file – PNG
Umbrella Information Model R13.5 Rational Software Architect Model Zip file
MoreMaturity Level: Level 3 - Team Approved
Details:
Download the entire GB922 Umbrella Information Models R16.5.1 Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Umbrella Information Models Suite includes these fil...
Standard(s): Information Framework (SID)
GB979A Big Data Analytics Use Cases R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.
Standard(s): Best Practices
IG1149 Guide to Customer Experience Integrator R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Internet of Everything (IoE) is almost a reality. The Communications and related IT industries are moving fast to implement the ideas developed in labs to the real world. The communications technology evolution that embraces SDN/NFV, 5G and other new...
Standard(s): Best Practices
GB921R Enterprise Risk Management R16.5.1
Maturity Level: General availability (GA)
Document version: 16.5.2
Release Status: Production
Details:
This publication focuses on the further development of the first version of GB921R published in 2015 to elaborate on the topic of Enterprise Risk Management (ERM). Enterprise Risk Management provides some of the key support functions for any telco op...
Standard(s): Business Process Framework (eTOM)
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
Communication Services Provider Workforce Transformation Implementation Experience R16.5.0 (IG1148)
Maturity Level: Level 3 - Team Approved
Document version: 1.0.4
Release Status: Production
Details:
This document is a collaborative attempt aimed at an organic characterization of CSPs’ (Communications Service Provider) workforce imperatives and the impact it will have on organizational readiness to face the ambiguously growing tr...
Standard(s): Best Practices
GB941A Revenue Assurance Balanced Scorecard R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
Revenue Assurance standard KPIs were defined by the TM Forum over a decade ago and over the years the initial set of KPIs has been modified and a few additional KPIs added. However Revenue Assurance best practices have evolved significantly over the ...
Standard(s): Best Practices
GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This issue of the Guidebook marks a transitional stage from managing the customer's experience to managing the engagement with the customer (and the end user proxy). Customer experience loses no relevance or importance in this shift, rather the expec...
Standard(s): Best Practices
License Management R16.5.1 (IG1143)
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Virtualization of network functions will not only change the way networks are managed today but will also change the way network functions are purchased and managed along with its licenses. Going forward enterprises will use VNFs sourced from multipl...
Standard(s): Best Practices
Metrics Framework for Big Data and Policy Driven Operations R16.5.1 (IG1146)
Maturity Level: Level 3 - Team Approved
Document version: 1.0.2
Release Status: Production
Details:
The world of digital services is disrupting business everywhere, and communication service provider businesses are no exception. A characteristic of these new businesses is the heavy use of data analytics to monitor and better understand the relation...
Standard(s): Best Practices
Hybrid/Virtualized Network Management: E2E Service Assurance and SLA Management R16.0.1 (IG1127)
Maturity Level: Level 4 - Forum Approved
Document version: 1.1.9
Release Status: Production
Details:
As NFV starts to become a reality, organizations providing services within the NFV marketplace need clear guidance on how SLAs can be used to manage service component and platform suppliers. TM Forum has significant assets in SLA Management and these...
Standard(s): Best Practices
