Customer Experience Management Index (CEMI) Release 1.0
- Maturity level: Level 4 - Forum Approved
Establishment of Methodology to measure a cross business Index in the Customer Experience space
Resources Included
Resource Name | Document version | Team Approved Date | Document type | Download |
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RN341 Customer Experience Management Index (CEMI) Release Notes R1.0 |
1.3 | Reference | ||
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1.3 | 28-Jun-2014 | Technical Report, Best Practice | |
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1.2 | 28-Jun-2014 | Technical Report, Best Practice |