IG1125 Omni Channel Introductory Guide R15.0.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
This omni channel guidebook introduces the key imperatives for omni channel implementation as well as a definition of the operational functions needed to successfully create an omni channel experience for customers. It includes a maturity model for companies to evaluate their omni channel capabilities. In addition, the guidebook has over 100 requirements to omni channelize your operations . These are defined in order to create a way to evaluate priorities for omni channel projects.