IG1404A CEO for Right First Time v1.0.0

The evolution of the ODA system had undergone a giant leap with the AI-enabled era. Previous ODA system can only manage Key Performance Indicators. Then, with the introduction of AI and Data Analytics technologies, ODA system can now aware experience and build up experience indexes. Open Digital Experience already showed there are multiple stakeholder experience indexes. Now the next evolution stage are ready – from experience management to perception management. Experience can be view as the interaction between the stakeholder with the ODA system. Perception is a cumulative experience encounter. With consistent experience interaction between the stakeholder and the ODA system, it will form a perception. And the first time experience is one of the most important experiences to create a perception into the stakeholders mind. In this paper, by collecting members’ input, we wish to share the methods to create an ODA system that can provide ‘Right First Time’ experience to the stakeholders.