IG1190 AIOps Service Management v5.4.0
Maturity Level: General availability (GA)
Document version: 5.4.0
Release Status: Production
Details:
This document addresses how to redesign the complex service management operations processes, in order to prepare them to handle and govern AI software at scale. This work is part of the deliverables of the TM Forum work stream “AIOps – Redesignin...
Standard(s): Best Practices
Revenue Assurance Risk Coverage Model v1.7.2 (GB941E)
Maturity Level: General availability (GA)
Document version: 1.7.2
Release Status: Production
Details:
This document recommends a series of controls that operators should consider implementing in order to reduce the risk of revenue assurance related issues and a method of assessing the coverage and effectiveness of those controls.
Standard(s): Best Practices
B2B2X Integration Best Practice: Aligning with Standards and Partners’ Needs v1.0.0 (IG1237)
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.0
Release Status: Production
Details:
Operators are looking to monetize applications and infrastructure capabilities without incurring additional costs in delivering complex technology services. In doing so, they partner with external providers and other operators in providing services w...
Standard(s): Best Practices
IG1190A AIOps Configuration Management v3.0.0
Maturity Level: General availability (GA)
Document version: 3.0.0
Release Status: Production
Details:
The Configuration Management process allows an organization to know the current version, the configuration, and the history of any component of the system and service architecture. It is a central process in service management as it enables the contr...
Standard(s): Best Practices
IG1218B China Mobile’s Practice on Autonomous Networks v1.1.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.1.0
Release Status: Production
Details:
In order to guide more industry partners to share experience, build consensus, and jointly innovate with the common goal of achieving network autonomy, this article introduces China Mobile’s relevant motivation, methodology, and current practice of...
Standard(s): Best Practices
GB996 API Governance Practice R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Production
Details:
The purpose of this document is to describe an API Governance Practice for use by the TM Forum API Program to manage the development of the TM Forum Open Digital API catalog. The purpose of API Governance is to create a consistent approach to develo...
Standard(s): Integration Framework
GB979A Big Data Analytics Use Cases R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
GB941A Revenue Assurance Balanced Scorecard R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
Revenue Assurance standard KPIs were defined by the TM Forum over a decade ago and over the years the initial set of KPIs has been modified and a few additional KPIs added. However Revenue Assurance best practices have evolved significantly over the ...
Standard(s): Best Practices
GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This issue of the Guidebook marks a transitional stage from managing the customer's experience to managing the engagement with the customer (and the end user proxy). Customer experience loses no relevance or importance in this shift, rather the expec...
Standard(s): Best Practices
GB969A Fraud Management Maturity Model V2 Questionnaire R16.1.1
Maturity Level: Level 4 - Forum Approved
Document version: 0.4.2
Details:
By developing a Maturity Model for Fraud Management, we aim to provide a tool that can help Communication Service Providers (CSP) to assess the maturity of existing Fraud Management process, and assist them in developing the practice, and progress to...
Standard(s): Best Practices
GB969 Fraud Management Implementation Guide R16.1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.8.2
Release Status: Production
Details:
This implementation guide is developed as a living document to be used by operators as a practical guide to validate and enhance their current Fraud Management process and to help new operators implement their new FM process. In line with this approa...
Standard(s): Best Practices
