Business Metrics Poster Frameworx 16.5
Maturity Level: Level 4 - Forum Approved
Document version: 16.5
Release Status: Archived
Details:
As service providers transition into digital service providers, the use of common metrics across the industry has become vitally important. The TM Forum metrics team, led by IBM, has published this latest Frameworx-aligned poster which speeds CSP met...
Standard(s): Best Practices
GB992 Open API Map R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
The API Map is intended to show the complete landscape of all the necessary APIs in a telecommunications ecosystem. It can guide the Service Providers or other large Enterprises to construct the ecosystem to attract DSP partners and integrating with ...
Standard(s): Integration Framework
GB979A Big Data Analytics Use Cases R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.
Standard(s): Best Practices
TR229A User Stories for Hybrid Network Management R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
The user stories and associated (more detailed) use cases are intended to discover and justify requirements related to orchestration / choreography, policy management and Hybrid Network Management Platform (HNMP previously HNPaaS) The requirements ar...
Standard(s): Best Practices
GB921DX L4 Process Decompositions R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
This document represents Volume 2 of GB921D containing processes and sub-process descriptions.
Standard(s): Business Process Framework (eTOM)
GB962D Customer Experience Management Implementation Guide Use Cases R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 5.0.2
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
New in this release are: Omni Channel requirements mapped to data analytics needs Updated KPIs for the Omni Channel maturity model.
Standard(s): Best Practices
IG1149 Guide to Customer Experience Integrator R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Internet of Everything (IoE) is almost a reality. The Communications and related IT industries are moving fast to implement the ideas developed in labs to the real world. The communications technology evolution that embraces SDN/NFV, 5G and other new...
Standard(s): Best Practices
GB921R Enterprise Risk Management R16.5.1
Maturity Level: General availability (GA)
Document version: 16.5.2
Release Status: Production
Details:
This publication focuses on the further development of the first version of GB921R published in 2015 to elaborate on the topic of Enterprise Risk Management (ERM). Enterprise Risk Management provides some of the key support functions for any telco op...
Standard(s): Business Process Framework (eTOM)
IG1141 Procurement and Onboarding of Virtualization Packages R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
Onboarding automation has been cited by multiple service providers, such as AT&T, Orange, Vodafone, Verizon and others, as an unexpectedly difficult challenge and a major business priority for pragmatic resolution. This document highlighted the ...
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
TR211 Online B2B2X Partnering Step by Step Guide R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
This guide will walk you through: The key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships. The 5 stages required to build a par...
Standard(s): Best Practices
