GB962B Maturity Model R13.5.0
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
A model for customer experience maturity assessment that consists of five maturity levels across each of six customer experience dimensions (strategy, organization, people, process, KPIs, tools).
GB962 Customer Experience Management Solution Suite R14.5.1
The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case,…