GB921 Business Process Framework (eTOM) R16.0.1

  • Maturity level: Level 3 - Team Approved

Download the entire GB921 Business Process Framework (eTOM) R16.0.1 suite using the Download All button to the right; or download each file individually from the Assets Included listing below.

This Business Process Framework (also known as eTOM) Suite Release R16.0.1 consists of the following documents. (Note that this Suite is labeled with the reference GB921 and documents in this Suite will contain GB921 as part of their formal name.)

This Release 16.0.1 of the Business Process Framework Suite is integrated as part of the Frameworx Release 16, with major changes in the following main areas:

  • Changes in the Engaged Party Domain regarding Party Revenue Management
  • Changes in Customer Experience Management
  • Changes in Resource Trouble Management.

Explore GB921 Business Process Framework (eTOM) Online

Browsable HTML Framework  is an online clickable model which contains the Business Process, Application elements of the Information Framework and mappings between them.


3D Model and Viewer is a new multidimensional view of the Frameworx including the Business Process Framework (eTOM), Information Framework (SID) and the Application Framework (TAM)

Frameworx R16.0 Model Visio Format – TM Forum’s Frameworx model has been made available in a Microsoft(c) Visio(c) 2010 format.


The GB921 Business Process Framework (eTOM) R16.0.1 Suite is packaged into:

Getting Started with Business Process Framework Suite Release 16.0.1 which includes (in the suggested reading order):
1. GB921P Process Framework Primer R15.0.1
2. GB921U User Guidelines R15.0.1
3. GB991 Core Frameworks Concepts and Principles R16.0.1 (replacing GB921 Concepts and Principles which has been deprecated)
4. GB921Q Frequently Asked Questions for the Business Process Framework R11.5
5. GB921G Guide to Applying the Business Process Framework R8.1

GB921 Process Definition Text Suite Release 16.0.1 which includes:

GB921 Implementing Process Flows Suite which includes:

Exploratory Reports:

Reference Material:

GB921 Using eTOM and ITIL Together Suite which includes:

Model files are packaged separately and can be found here GB921 Business Process Framework (eTOM) Models R16.0.1:

Resources Included