Released: Friday, January 26, 2018
Revenue assurance and fraud management departments across various telecommunications firms are continuously innovating new ways to adapt to any emerging risks that are causing revenue loss. It is no surprise that these departments are facing bigger challenges than ever because of increasing volumes of data and inefficient manual tasks.
In a new global survey of 113 communications service providers (CSPs), it is estimated that the fraud and revenue leakage losses have now reached 13.1 percent of global revenue.
The situation appears to have deteriorated with the recent data explosion and the widespread adoption of new mobile data services. As more subscribers are falling into the mobile money, content services, and e-commerce bracket, it is increasingly important that risks associated with leakage and fraud are thoroughly managed.
A robust risk mitigation approach would involve automating the volumetric activities performed by various teams and integrating the revenue assurance and fraud management systems with intelligent automation tools (e.g. robotic process automation and cognitive analysis tools) to build a comprehensive risk management framework.
This research paper keep in focus the TM Forum Fraud Survey Report 2017 and TM Forum Maturity Models to guide CSPs to enhance their revenue assurance and fraud management system business strategy, keeping in view the benefits of intelligent automation.