TM Forum Frameworx provides a library of business processes, process flows and guidance for the application of business processes that together create a blueprint for service providers of all kinds to maximize efficiency and effectiveness while enabling innovation, flexibility and optimal integration with technology.
To be competitive, enterprises need to optimize their business processes. Using TM Forum Frameworx, organisations can :
- Inventory and re-engineer their processes to maximize efficiency and effectiveness
- Communicate clearly with suppliers and partners through use of a common business process language
- Improved business efficiency by identifying points of integration among technology and software platforms within a service provider or across a value chain
Forum Contribution and Value
TM Forum provides a suite of best practises, technical reports and training and execution to accelerate the busienss benefits of using TM Frameworx. Examples include:
- Best practises showing major business activities for an enterprise regarding enabling new services and how these can be supported
- Fundamental training courses to learn a common business-led approach to rationalize the processes that run your business.
- Workshops to show to apply the principles of the knowledge
The Business Process Framework (eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.
Defines an approach for how digital service development and deployment can be visualized using a combination of ITIL practices and Business Process Framework process elements.Part of the addendum files available for the Business Process Framework
An extensive guide to implementing Fulfillment processes using Frameworx.
A guidebook tailored specifically for the communications industry that uses the Business Process Framework to identify auditable entities.
This document defines concept-to-market scope in Frameworx. Also, it provides end-to-end process flows that are relevant for launching cloud products to the market. In addition it provides the definition of the key business entities that are relevant in the context of the business process flows.
The focus for this document is the major business activities for an enterprise regarding enabling new services and how these can be supported. It contains a business view of activities and flows that represent how an enterprise or set of enterprises interworking in a value chain, handles this scenario. While it is recognized that there may be variation in detail for how companies may handle each scenario, the objective is to agree a common baseline, from which tailored amendments can be made.
A handbook that provides benefits for Customers, Users, User Communities and other Consumer Groupings, as well as for Service Providers and Solution Vendors. In particular, the standardization of measurements and methodology provides for more meaningful comparisons between Service Providers, and also for the easier exchange of SLA reports between Service Providers and Customers/Users.
In this foundation level training course, learn a common business-led approach to rationalize the processes that run your business. Go home with clear direction on how TM Forum’s Business Process Framework can be used to support a range of business activities to deliver maximum efficiency.
This interactive, practitioner level training course is designed to help you implement and use the Business Process Framework (eTOM) to deploy business improvement projects more effective