In today’s hyper-competitive market, improving margins is an essential focus for service providers. That makes revenue protection a critical component in your business. From service provisioning to cash collection, there are limitless opportunities for revenue to seep through the cracks – especially in a world of convergent services and extended partner value-chains. Many service providers today use an ad-hoc and reactive approach to revenue assurance which proves to be ineffective in today’s operating conditions.To succeed, service providers need a holistic approach that spans your business and operational processes, systems and data.
TM Forum is leading the way in developing this holistic approach to revenue assurance by creating best practices, standardizing the language and processes of revenue assurance, and defining a comprehensive Revenue Assurance Maturity Model, as well as defining Revenue Assurance Key Performance Indicators (KPIs).
TM Forum’s Revenue Assurance Solutions Suite and Revenue Assurance Training and Certification programs provide the tools you need to improve the maturity of and transition to a successful revenue assurance program.
More information: Revenue Assurance In Depth
- Protect your revenue stream – money recaptured through revenue assurance goes right to the bottom line
- Improve customer satisfaction with accurate billing and charging
Forum contribution and value
Save time and money by utilizing TM Forum’s proven revenue assurance methodologies rather than creating your own program. TM Forum’s Revenue Assurance Solution Suite helps you to:
- Improve the maturity of your revenue assurance using TM Forum’s Revenue Assurance Maturity Model
- Identify almost 100 revenue leakage points systematically
- Develop a business case and ROI for revenue assurance in your company
- Measure revenue leakage and revenue assurance performance using standard KPIs
- Develop RFx requirements quickly using our guidelines
Supporting our members
53 new features thanks to work done by nearly 500 members from 160 companies!
Includes a guidebook, a maturity model, KPIs, RFx guidance and more. Highlights are listed below.
Provides a consistent framework to measure the revenue assurance capabilities of your organization. The model defines a clear evolutionary path for the development of your revenue assurance capabilities.
A standardized set of metrics covering processes, data integrity and revenue leakage, providing you with a complete view of your revenue assurance status and trends over time.
Guidelines and requirements for a Revenue Assurance RFx to assist service providers to ask relevant questions and objectively evaluate responses to procure the solution that meets its needs.
Defines risk management techniques to provide communication service providers with the ability to identify their revenue leakage risk areas.
A formal assessment of the maturity of your organization’s revenue assurance operations, as defined by the TM Forum’s revenue assurance maturity model, carried out by a subject matter expert. The assessment will aid strategic as well as short and medium term planning for the evolution of revenue assurance functions, so that the effectiveness of revenue assurance operations throughout the organization can be maximized.
This introductory course provides an overview of Revenue Assurance, how to apply relevant business processes flows to revenue assurance activities and protect revenue streams.
This two-day, intermediate course provides a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.
Our subject matter experts are available to deal with new and advanced topics outside the scope of our training curriculum and will help you and your team to extend your knowledge and skills.