Collaboration Projects Make Digital Business Real with Frameworx 15!
Since February 2015, hundreds of individuals from nearly 300 member companies have used TM Forum’s agile collaboration and development platform across 13 distinct projects to deliver the new features in Frameworx 15, working within the context of the Forum’s three strategic programs: Agile Business and IT, Open Digital Ecosystem, and Customer Centricity.
This release contains new toolkits, best practices, guides and reports which empower companies across multiple industries with actionable information to thrive in the digital ecosystem.
As a member, you can download and make use of all the important tools across a broad range of topics found in this exciting new release. Adopted by more than 90% of the world’s largest service providers, TM Forum Frameworx continues to be the most widely used blueprint for effective and efficient business operations. Start using Frameworx 15 today!
To access all the documents by topic, visit the Download Frameworx webpage.
If you have any immediate questions, please email us at [email protected]
Release 15.0 Highlights
TM Forum’s Agile Business and IT Program helps service providers and enterprises to get fit for the digital world and continuously optimize their IT and business operations. Key features in Frameworx 15 that support this program come from the ZOOM (Zero-touch Orchestration, Operations and Management) project. This project has identified and verified the key transformation drivers and challenges – validated by studies and Collaboration Community reviews – and is taking the right steps to providing the guidance needed for digital operations transformation. Key features in Frameworx 15 include:
- A novel end-to-end SLA management approach for hybrid operations, underpinned by the world’s first information model for the hybrid scenario and separation of concerns by providing dynamic delegation of SLA targets driven by policy
- A catalog approach for creating services by composing service components from internal (make) and external (buy/rent) activities, underpinned by a federated catalog model, a comprehensive UML catalog model in the Information Framework, as well as DevOps and agile product lifecycle management
- An NFV Procurement Survival Kit for procurement professionals, underpinned by procurement patterns, ecosystem partner management, NFV procurement packaging, federated catalogs and maturity models.
TM Forum’s Open Digital Program helps service providers, enterprises and technology suppliers create, build and operate complex, innovative services by developing the right tools, APIs, standards and best practices. Key features from this program in Frameworx 15 are purpose-built to empower organizations with the actionable information they need to accelerate R&D and time-to-market while reducing risk:
- Numerous collaborative iterations of this program have resulted in an end-to-end set of assets to support any organization in any digital business – from the business context and processes, to key components including partnership best practices (B2B2x), service platform architecture (DSRA), and APIs that are purpose built for the digital economy. Based on contributions from Orange, Huawei, Ericsson, Microsoft, BT , NBN Co, and others, these assets have been now validated with in-depth use cases for Smart Energy, Digital Health, Smart City, IoT, and digital service provider end users.
- The Digital Services Toolkit, which is being demonstrated at TM Forum Live! this week, provides a structured methodology and process to map business context to any Frameworx asset. The toolkit enables users to identify components comprised of Frameworx, APIs, CEM, Metrics, Data Analytics, SDN & NFV, and 3rd party assets to provide an actionable “recipe” to create, design and deploy digital services.
TM Forum’s Customer Centricity Program recognizes the huge impacts on customer experience, data analytics, and metrics caused by the increasing prominence of the Internet of Things (IoT) machine-to-machine (M2M) services, connected and “smart” everything and virtualized networks and services. The program is building the foundation for a common language and a set of tools and resources to enable the transition to an omni channel, customer centric digital future. Key features in Frameworx 15 include:
- The Customer Experience Management (CEM) ROI Calculator defines an initial methodology for measuring return on investment on CEM projects. This model will enable better decision making by accurately predicting the business benefits service providers will receive by investing in CEM.
- Updates to the Omni-channel Introductory Guide include a new maturity model and an additional set of 70+ requirements to help accelerate the discussions internally and with suppliers to create a seamless experience across all channels of interaction with customers.
- The 360 degree view of the customer explores how a repeatable approach and common language streamlines the creation of better and more personal interactions between consumers and their service providers.
- Eight (8) new business-oriented use cases for data analytics, bringing the total to 59, for service providers and their suppliers to simplify and accelerate data analytics projects. These use cases can be leveraged to speed up procurement processes by acting as a requirements list, streamline internal discussions about priority and discussions with suppliers about critical functionality, and create a model for companies to use to systematically capture their own business needs.
The primary aim of TM Forum’s Security and Privacy Program is to bring security and privacy to the forefront of organizational thinking with an initial focus on underpinning current Forum projects in the areas of Agile Business & IT, Open Digital Ecosystem, and Customer Centricity. Key features from this program in Frameworx 15 include:
- In the initial blueprint for a Privacy dashboard, the Privacy Management project which is led by Orange, identifies the aspirations of the individual and the organization together with the regional variations in legislation and pulls together a model to demonstrate how privacy can be addressed to the satisfaction of all parties.
- Privacy management is integrated into the Frameworx Engaged Party work, which to date includes the Information Framework, and Business Process Framework, with the Application Framework to follow next.
Consistency and alignment were the watchwords for the work undertaken on the core frameworks, with new features in Frameworx 15 including:
- Continued alignment of the frameworks resulting in a single release notes document for the Information Framework, Business Process Framework and Application Framework showing how they are now being managed in a synchronized fashion, in addition to the inclusion of a unified impact assessment
- As the digital services business evolves, partnerships are essential to business success. The Supplier/Partner concept in the Information Framework has now been evolved to the ‘engaged party’ to reflect the wider range of partnerships and relationships that are needed. This enables Frameworx to be applicable to a wider range of business models within the digital ecosystem
- Taking the Application Framework to the next level of granularity, enabling common functionality to be more rapidly and accurately identified, further simplification of application procurement, and maximum re-use and consistency
- Valuable new assets are now being aligned with the core frameworks. In this release key assets from the privacy and security, and customer experience management programs have been incorporated allowing them to be more easily used by members.
If you have any immediate questions, please email us at [email protected]