Definitions for over 2900 measures and KPIs to help run your business
Browse and download a spreadsheet of all the metrics categories, including those described below and many more.
Industry-agreed view of the standard, quantifiable metrics a Digital Services enterprise requires to run its business. Graphically displayed on the Balanced Scorecard poster.
Industry-agreed view of the standard, quantifiable metrics an MSO requires to run its business.
Cyber Ops Metrics
Industry-agreed view of the standard, quantifiable metrics a Digital Services enterprise requires to manage CyberOps security.
Fraud Management Metrics
Measures for assessing Loss Analysis, Volume Analysis, Quantity and frequency analysis, Process Effectiveness and Process Efficiency.
Customer Experience Management Metrics
Structured set of measures across multiple services and dimensions of Customer Experience.
Download the latest poster showing the mapping of all the available metrics by category
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