Take this group of 4 courses to get all the fundamental knowledge you need to understand and implement the Frameworx suite of standards, understand how the CEM Lifecycle model maps to Frameworx, and how Frameworx can be leveraged in change programs in service businesses.
4 courses for the price of 3
What will you learn?
Frameworx OverviewLearn More
This course is the first step in establishing your Frameworx foundation. The course takes you on a 360 degree tour of Frameworx, including the Business Process, Information, Application, and Integration Frameworks. Ultimately providing a step-by-step guide for you to develop a fail-proof structure of your service-oriented architecture.
Business Process Framework (eTOM) Fundamentals:Learn More
Expand your Frameworx foundation by learning a common, business led approach to rationalize the processes that run your business. Get clear direction on how TM Forum’s Business Process Framework can be used to support a range of business objectives including accurate scoping of projects, knowledge sharing, activity-based management, problem solving, and many more.
Application Framework (TAM) Fundamentals:Learn More
Complete your Frameworx Fundamentals knowledge with this course guiding you through the concepts and principles, structure and uses of the Application Framework.
Fundamentals of Customer Centricity Learn More
Discover how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer as a yardstick of operational performance.