Workshops

Bring together team members for highly interactive strategic workshops with actionable outcomes

As an independent industry association, TM Forum can provide an impartial view of the key challenges of transformation and of deploying new approaches for the digital world, based on the shared experience of our members. 

Our one and two day strategic workshops empower your cross-organizational teams to work together towards new strategies with groups across the company to achieve common understanding of the transformation challenges in your own organization and to begin to develop practical solutions to be implemented immediately, all in an interactive, discussion based format.

These expert-led workshops can help you kick off a new project, act as a bridge between departments as you work through a transformation project, and help set priorities for investment in your digital services journey. Each workshop leverages TM Forum best practices and standards, which automatically give you a path forward at the conclusion of the sessions.

Each strategic workshop should be attended by 15-50 people from across the same company.

Choose from these workshops:

• Customer Centricity Workshop: Getting the Customer Experience Right
• NFV Workshop: Breaking Down the Organizational Barriers
• IoE Roadmap of Challenges Workshop: Market/Customer, Business, and Technology alignment
• Open API Workshop: Business Strategy, Technical Strategy, Making it Real!

Customer Centricity Workshop: Getting the Customer Experience Right

Overview

• The key to success in this workshop is to have representatives working together from many departments who directly or indirectly impact customer experience. Team members will learn how to leverage customer experience management concepts in a new digital age to create an excellent customer experience.
• The focus of the workshop is on your company – identifying your key pain points, then developing approaches that leverage TM Forum’s multitude of best practices and use cases to tackle the most pressing challenges.
• Topics include omnichannel, metrics/KPIs/analytics, and experience in ecosystems with partners.

• The workshop is highly interactive featuring small group discussions, structured brainstorming and interactive exercises. Each topic will have actionable outcomes tailored to your company that you can take away and use to drive prioritization and actions in your customer experience programs. 

• The workshop sessions are shaped through pre-workshop discussions with key stakeholders in your company and the results of a pre-event survey to all invitees.

Contact us for more details

NFV Workshop: Breaking Down the Organizational Barriers

Overview

• The adoption of Network Function Virtualization (NFV) and Software Defined Networks (SDN) by communication service providers is creating some of the most far reaching changes in the communications industry for a generation.

• Recent research by TM Forum has shown that organizational and cultural changes were the top two barriers to adopting and getting the benefits from this technology.

• This interactive NFV transformation workshop provides a fast-track route to help CSPs accelerate the pace of transformation within their organizations.

• It brings together key stakeholders to gain a shared understanding of the challenges ahead, and work together during the workshop to develop concrete plans to overcome the challenges in a cross functional manner.

Contact us for more details

IoE Roadmap of Challenges Workshop: Market/Customer, Business, and Technology alignment

Overview

• The workshop is purpose-built to connect the Roadmap of Challenges, business models, platform capabilities, and ecosystem monetization with a collaborative approach to help you successfully navigate the new ecosystem business environment and become new Digital Ecosystem Managers.

• This interactive workshop provides a fast track route to help you and your ecosystem partners to accelerate the pace of transformation within your organization. By bringing together key stakeholders to gain a shared understanding of the challenges ahead, you will work together to develop concrete plans to overcome the IoE Roadmap of Challenges in a cross functional manner.

Contact us for more details

Open API Workshop: Business Strategy, Technical Strategy, Making it Real!

Overview

• This 1-day, interactive workshop is designed for executives, product and operations managers and takes a fast-track approach to the design and implementation of your organization’s API strategy, aligning with business strategy and objectives.

• As an independent industry association, TM Forum provides an impartial and aggregated view of thought leadership from across the Forum membership. These initial views facilitate workshop participants to discuss particular strategies and challenges.

• The workshop brings together key stakeholders in your organization to gain a shared understanding of the industry context, challenges and growth opportunities. You will work together in small groups with structured discussions to develop concrete plans in a cross functional manner.

Contact us for more details

Related topics