Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost
Capability: ASR
Last Used:
Long FxMetric ID: A-OE-2a
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Service Problem Resolution Time
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Minute
time efficiency of the SLA process for the Service Offering, by assessing the aggregate time to resolve Service Offering service problems relative to the number of closed problem reports
Alt-Cat1: Operational Efficiency
Alt-Cat2: Assurance
Alt-Cat3: Time
Category: Business Metric
Measurand: artifact.service_problem
Metric Level:
Metric State: Active
Metric Topic:
See the Counting Rules tab for more information on how Problem Reports are counted to ensure consistency among participants
Legacy Denominator FxMetric ID: 113
Legacy Denominator Name: Number of Problem Reports closed within period
Legacy Factor:
Legacy FxMetric ID: 69
Legacy Numerator FxMetric ID: 135
Legacy Numerator Name: Aggregate time for all Problem Reports (opened by customer or alarmed) to service restored
Legacy Prose Ratio: 135: Aggregate time for all Problem Reports (opened by customer or alarmed) to service restored / 113: Number of Problem Reports closed within period
Aggregate time to resolve SO service problems for Assurance Meta Process Blocks (1-4) inclusive / number of closed problem reports
This was created from the Frameworx 16.5 Model