Issue: Metrics 13.0 Modification

Associations

[3.5] Frameworx 13.0 Metrics 13.0 Modification

ANYOBJECT (For)

# Activations
# Activations (2)
# Activations Completed
# Activations Completed by Committed Date
# Activations Failed
# Bill Processing Faults Resolved
# Bills
# Bills Issued
# Bills Issued (2)
# Bills Issued (3)
# Bills Issued, by Delivery Type
# Bills Paid Electronically
# Bills Produced
# Bills Produced (2)
# Bills Produced (3)
# Bills Requiring Adjustments Initiated by Customer
# Bills Requiring Adjustments Initiated Internally
# Bills Requiring Manual Intervention
# Bills Sent Electronically
# Bills with Error
# Cases of Recovered Revenue
# Customer Calls Abandoned
# Customer Calls Inbound
# Customer Contacts
# Customer Contacts (2)
# Customer Contacts About Billing
# Customer Contacts About Billing per Bill
# Customer Contacts About Re-reported Customer Incidents
# Customer Contacts About Usability of Installed Service
# Customer Contacts About Usability of Installed Service per Activation
# Customer Contacts, by Contact Type
# Customer Contacts, by Request Type
# Customer Incidents Closed
# Customer Incidents Resolved
# Customer Payments
# Customer Payments (2)
# Customer Payments, by Payment Type
# Customer Requests
# Customer Requests (2)
# Customer Requests (3)
# Customer Requests (4)
# Customer Requests (x1000)
# Customer Requests (x1000) per Customer
# Customer Requests Handled to Completion on First Call
# Customer Transactions
# Customers
# Customers (2)
# Customers (3)
# Customers (4)
# Customers Acquired
# Customers at Start of Month
# Customers at Start of Month (2)
# Customers Included in Reconciliation
# Customers Lost
# Customers Misaligned
# Customers with SLA
# Data Records
# Data Records Misaligned
# Data Records Validated
# Days from Bill Cycle Close to Bill Dispatch
# Days per Billing Error
# Days per Billing Error (2)
# Days per Revenue Recovery Case
# Days to Prepare Bills
# Fulfillment Issues
# Hours for All Billing Processing Faults to Resolution
# Hours for All Bills, from Bill Cycle Close to Bill Dispatch
# Hours for All Customer Payments, from Receipt to Posted in Billing
# Hours for All Fulfillment Issues Resolved
# Hours for All Installations Committed, Between Customer Required and Committed Dates
# Hours for All Orders, from Activation to Bill Dispatch
# Hours for All Orders, from Bill Dispatch to Cash Received
# Hours for All Orders, from Ordering to Acceptance
# Hours for All Orders, from Ordering to Activation
# Hours for All Orders, from Ordering to Activation, by Process Type
# Hours for All Pricing Changes, from Approval to Ready for Customer Sale
# Hours for All Repair
# Hours for All Repair and Maintenance
# Hours for All Service Problem Resolutions, by Process Type
# Hours per Bill Processing Fault Resolution
# Hours per Bill, from Bill Cycle Close to Bill Dispatch
# Hours per Customer Payment, from Receipt to Posted in Billing
# Hours per Fulfillment Issue
# Hours per Installation Committed, Between Customer Required and Committed Dates
# Hours per Order, from Activation to Bill Dispatch
# Hours per Order, from Bill Dispatch to Cash Received
# Hours per Order, from Ordering to Acceptance
# Hours per Order, from Ordering to Activation
# Hours per Order, from Ordering to Activation, by Process Type
# Hours per Pricing Change
# Hours per Service Problem Resolution, by Process Type
# Installations
# Installations Committed
# Minutes for All Actual Service Uptime
# Minutes for All Contracted Service Uptime
# Minutes for All Contracted Service Uptime (2)
# Minutes for All Customer Incidents, from Reported to Resolved
# Minutes for All Customer Request Handling
# Minutes for All Customer Transactions to Information Posted
# Minutes for All Problem Reports to Service Restoration
# Minutes for All Service Outages
# Minutes per Customer Incident Resolution, by Customer Type
# Minutes per Customer Incident Resolution, by Severity Type
# Minutes per Customer Transaction
# Minutes per Service Problem Resolution
# Months for All Revenue Recovery Cases
# NOC FTEs Assigned to Problem Resolution
# Orders
# Orders (2)
# Orders Accepted by Customer
# Orders Accepted by Customer (2)
# Orders Failed Within 28 Days
# Orders Requiring Rework, from Ordering to Activation
# Orders with Errors
# Orders with Pending Error Fixes
# Pre-paid Customers Erroneously Identified as Post-paid
# Pricing Changes
# Problem Reports
# Problem Reports (2)
# Problem Reports (3)
# Problem Reports Actually Closed in Compliance with SLA
# Problem Reports Closed
# Problem Reports Closed (2)
# Problem Reports Closed (3)
# Problem Reports Closed, by Cause Type
# Problem Reports Due to be Closed in Compliance with SLA
# Problem Reports from Customers
# Problem Reports per NOC FTE
# Problem Reports Resolved by Committed Date
# Problem Reports Resolved to Customer Satisfaction
# Seconds for All Customer Call Waiting Time
# Service Problems Resolved
# Service Problems Resolved (2)
# Settlement Reports
# Settlement Reports Verified and Accepted
# SLA Violations
# SLA Violations per SLA
# SLAs
# Times Billing Suspense Files Recycled per Month
# Times Billing Suspense Files Recycled per Month (2)
# Users
# XDRs
# XDRs (2)
# XDRs Falling into Suspense
# XDRs for Billing
# XDRs from Network
# XDRs Recovered, Processed and Billed After Recycling
$ Capex
$ Collectable Debt Written Off
$ Cost Leakage Detected and Not Recovered
$ Cost Leakage Detected and Recovered
$ Cost of Assurance
$ Cost of Assurance per Service Problem Resolved
$ Cost of Billing
$ Cost of Billing Errors
$ Cost of Billing per Bill
$ Cost of Channel
$ Cost of Collections
$ Cost of Customer Management
$ Cost of Customer Management per Customer Request
$ Cost of Fulfillment
$ Cost of Fulfillment (2)
$ Cost of Fulfillment (3)
$ Cost of Fulfillment per Installation
$ Cost of Sales
$ Cost of SLA Management
$ Cost of Stranded and Unused Assets
$ Operating Income
$ Opex
$ Revenue
$ Revenue (2)
$ Revenue (3)
$ Revenue (4)
$ Revenue (5)
$ Revenue (6)
$ Revenue Billed
$ Revenue Collected
$ Revenue for Services Newly Fulfilled
$ Revenue Leakage Discovered and Recoverable
$ Revenue Leakage Discovered and Recoverable (2)
$ Revenue Overbilled
$ Revenue Overbilled (2)
$ Revenue Recoverable
$ Revenue Recovered
$ Revenue Recovered (2)
$ Revenue Recovered and Recoverable
$ Revenue Unbilled
$ Revenue Unbilled and Underbilled
$ Revenue, by Bearer Service and Application Type
$ Revenue, by Channel Type
$ Revenue, by Channel Type (2)
$ Revenue, by Data Services
$ Revenue, by Voice Services
$ Value of Account Receivables
$ Value of Billing Charges from Previous Billing Cycle
$ Value of Bills
$ Value of Bills Unpaid
$ Value of Current Billing Charges
$ Value of Future Infrastructure Build
$ Value of Sales per Day
% Activations Failed
% Assurance Time for Repair
% Bills Adjusted
% Bills Adjusted Internally
% Bills Delivered, by Delivery Type
% Bills Inaccurate
% Bills Issued Electronically
% Bills Requiring Manual Intervention
% Collectable Debt Written Off, of Revenue Collected
% Cost Detected and Not Recovered, of Revenue
% Cost of Assurance, of Opex
% Cost of Assurance, of Revenue
% Cost of Billing Errors, of Revenue Billed
% Cost of Billing, of Revenue Billed
% Cost of Collections, of Revenue Billed
% Cost of Customer Management, of Opex
% Cost of Customer Management, of Revenue
% Cost of Fulfillment, of New Revenue
% Cost of Fulfillment, of Opex
% Cost of Future Infrastructure Build, of Revenue
% Cost of Sales, of Revenue
% Cost of SLA Management, of Revenue
% Cost of Stranded and Unused Assets, of Revenue
% Cost Recovered, of Revenue
% Customer Calls Abandoned
% Customer Contacts Received, by Channel Type
% Customer Incidents Reported More than Once
% Customer Payments Received Electronically
% Customer Payments, by Payment Type
% Customer Requests Received, by Request Type
% Customers Acquired
% Customers Lost
% Customers Misaligned
% Customers Reconciled
% Customers Who Are Detractors (Relational)
% Customers Who Are Detractors (Transactional)
% Customers Who Are Promoters (Relational)
% Customers Who Are Promoters (Transactional)
% Customers with SLA
% Data Records Misaligned
% Data Records Validated
% Opex, of Capex
% Opex, of Revenue
% Orders Delivered by Committed Date
% Orders Failed With 28 Days
% Orders Pending Error Fix
% Orders Requiring Rework
% Orders Requiring Rework, by Cause Type
% Pre-paid Customers Erroneously Identified as Post-paid
% Problem Reports from Customers
% Problem Reports Resolved by Due Date
% Problem Reports Resolved Within SLA Time Requirements
% Problem Reports, by Cause Type
% Revenue Overbilled
% Revenue Recoverable
% Revenue Recovered
% Revenue Recovered and Recoverable
% Revenue Unbilled
% Revenue, by Bearer Service and Application Type
% Revenue, by Channel Type
% Revenue, by Data Services
% Revenue, by Voice Services
% Revenue, of Operating Cost, by Channel Type
% Settlement Reports Accepted
% Value of Billing Charges from Previous Cycle
% Value of Bills Unpaid
% XDRs Falling into Suspense
% XDRs for Billing
% XDRs Successfully Recovered and Billed After Recycling
A-CE
A-OE
Average Handle Time
Average Hold Time
Average Revenue per User (ARPU)
B-CE
B-OE
CM-CE
CM-OE
Customer Experience
Days Sales Outstanding (DSO)
F-CE
First Call Resolution (FCR)
F-OE
G-RM
Mean Time Between Failures (MTBF)
Mean Time to Repair (MTTR)
Net Promoter Score, Relational (NPS-R)
Net Promoter Score, Relational (NPS-R) (2)
Net Promoter Score, Transactional (NPS-T)
Net Promoter Score, Transactional (NPS-T) (2)
One
O-OE
Operational Efficiency
Profitability
Revenue and Margin
Revenue System Size
Revenue System Uptime
Service Availability

This was created from the Frameworx 16.5 Model