Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease excessive contacts -> increase customer satisfaction; decrease excessive contacts -> decrease operating cost
Capability: BIL
Last Used:
Long FxMetric ID: B-CE-4e
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Billing Contacts
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer perception of the accuracy and readability of bills issued
Alt-Cat1: Customer Experience
Alt-Cat2: Billing
Alt-Cat3: Reliability
Category: Business Metric
Measurand: occurrence.customer_contact, artifact.bill
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 217
Legacy Denominator Name: Total number of bills issued
Legacy Factor:
Legacy FxMetric ID: 84
Legacy Numerator FxMetric ID: 212
Legacy Numerator Name: Total number of customer initiated billing related contacts
Legacy Prose Ratio: 212: Total number of customer initiated billing related contacts / 217: Total number of bills issued
Number of customer initiated billing related contacts / Total number of bills issued
This was created from the Frameworx 16.5 Model