Frameworx Domain: Customer Domain

The Customer domain represents individuals or organizations that obtain products from an enterprise, such as a service provider. It represents of all types of contact with the customer, the management of the relationship, and the administration of customer data. Customer also includes customer bills for products, collection of payment, overdue accounts, and the billing inquiries and adjustments made as a result of inquiries.

Frameworx Domain Customer Domain

Frameworx Applications

• A/R Management
• Adjustments
• Balance Management
• Bill Calculation
• Bill Cycle Run Management
• Bill Format / Render
• Bill Inquiry
• Billing Account Associations Management
• Billing Account Configuration Management
• Billing Account Management
• Billing Event Error Management
• Billing Event Processing
• Billing Events Management
• Billing Inquiry, Dispute & Adjustment Management
• Case Archival
• Case Correlation & Analysis
• Case Definition and Configuration
• Case Management
• Case Reporting
• Case Tracking & Management
• Case Workflow
• Center Activity Management
• Center Administration
• Center Budget Management
• Center Compliance & Training
• Center Efficiency Tools
• Center Force & Queue Management
• Center Productivity Management
• Center Quality Management
• Center Time Management
• Channel Guidance and Data Capture
• Channel Infrastructure
• Charge Calculation
• Charge Calculation and Balance Management
• Collection
• Collection Management
• Collection Policy Definition and Configuration
• Collection Policy Execution and Monitoring
• Collection Settlement
• Commitment Tracking
• Contact Channel Management
• CSR assurance
• CSR Billing
• CSR fulfillment
• Customer & Network Care
• Customer and Product Data Collection
• Customer Bill Charge Calculation
• Customer Information Management
• Customer Insight Management
• Customer Loyalty Management
• Customer Order Acceptance
• Customer Order Distribution[DELETED]
• Customer Order Enrichment
• Customer Order Establishment
• Customer Order Item Decomposition
• Customer Order Lifecycle Management
• Customer Order Management
• Customer Order Orchestration
• Customer Order Orchestration Plan Creation
• Customer Order Publication [DELETED]
• Customer Order Rules Management
• Customer Order Tracking & Management
• Customer Order Validation
• Customer Order Work Item Decomposition
• Customer Order Workflow Management
• Customer Problem Diagnostics
• Customer Problem Lifecycle Management
• Customer Problem Management
• Customer Problem Qualification & Reception
• Customer Problem Reporting
• Customer Problem Resolution
• Customer Problem Verification & Closure
• Customer Satisfaction Validation
• Customer Self Empowered Assurance
• Customer Self Empowered Billing
• Customer Self Empowered Fulfillment
• Customer Self Management
• Customer Service Representative Toolbox
• Customer SLA Analysis
• Customer SLA Collection
• Customer SLA Issue Reception
• Customer SLA Management
• Customer SLA Reporting
• Customer SLA Violation Management
• Customer/Internal Collaboration/Chat
• Discounts Calculation
• Dispute Management
• Document Archiving
• Document Delivery
• Financial Reporting
• Journalization
• Offering Availability
• Off-Line Contact Channel Management
• Operations Portal
• Payment Management
• Privacy Dashboard
• Receivables Management
• Role-Based Portal
• Tax Calculation
• Transactional Document Formatter
• Transactional Document Generator
• Transactional Document Production
• Voice Channel Contact

is a more detailed diagram for the

• 1.3. Customer Management Domain
• 5. Customer Management Domain

Frameworx Processes

• Analyze Across Journeys
• Analyze Journey
• Analyze Journey Trends
• Analyze Root Causes
• Analyze Touchpoint trigger
• Bill Inquiry Handling
• Bill Invoice Management
• Bill Payments & Receivables Management
• Charging
• Check offering availability
• Check Offering feasibility
• Customer Experience Management
• Customer Experience Management
• Customer Experience Management
• Customer Experience Management Strategy and Planning
• Customer Information Management
• Customer Interaction Management
• Customer Management
• Customer QoS/SLA Management
• Customer Support & Readiness
• Manage Balances
• Manage Billing Events
• Mapping and Analysis of Experience Lifecycles
• Measure Customer Experience Improvements
• Order Handling
• Problem Handling
• Recommend Customer Experience Improvement
• Record Journey
• Select Journey
• Select Metrics Per Touchpoint
• Select Persona
• Select Channel
• Select Journey Phase
• Select Touchpoint