Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Information Framework(SID)

Business Process Framework Flows

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Frameworx Metrics

Views

Frameworx Application: Customer SLA Reporting

Category: (2) TAM Application Type

Application Identifier: 5.18.5

Maturity Level: 4

Overview

Customer SLA Reporting applications provide the necessary functionality to report on Customer SLA performance as well as on open SLA issues.

Functionality

Customer SLA Reporting functionality includes:

  • Producing reports on open SLA issues
  • Producing reports on how the service provider is performing per the specified service levels.

Supported Business Services

(2) TAM Application Type Customer SLA Reporting

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:42