Category: (2) TAM Application Type
Application Identifier: 5.2.4
Maturity Level: 4
Overview
Functionality
Document Archiving is used to store compressed transactional
documents for future retrieval e.g. by customer care, self care or reprint.
Functionality includes:
- Compression and storage of transactional document data
- Retrieval mechanisms for external systems - Retrieval
mechanisms for external systems. External systems can be customer care, self
care or offline storage systems.
- Archive maintenance and administrative functions -
Archive maintenance and administrative functions. Typical documents are stored
online for short periods. Maintenance implies offloading to external storage
depending on retention periods.
Supported Business Services
