Frameworx Application: Customer/Internal Collaboration/Chat

Category: (3) TAM Application Type

Application Identifier: 5.22.3.1

Maturity Level: 4

Overview

Customer/Internal Collaboration/Chat supports the tools and integration of Customer or internal collaboration/chat between customer/agent, agent/agent, and agent/support group.

Functionality

Supported Business Services

(3) TAM Application Type Customer/Internal Collaboration/Chat

Appears on these diagrams:

• 5.22.3 Contact Channel Management

Issues

• Application Framework 13.0 Addition

Frameworx Domains (Horizontal)

• Customer Domain

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