Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: ASR
Last Used:
Long FxMetric ID: A-CE-2c
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Of Problems Resolved By Due Date
Metric Special Name:
Metric Value Type:
Preferred: High
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of effectiveness in resolving faults or other incidents that impact on an agreed provided service by comparing the number of problems resolved to customer satisfaction by the committed date to the total number of problems occurring during the reporting period
Alt-Cat1: Customer Experience
Alt-Cat2: Assurance
Alt-Cat3: Time
Category: Business Metric
Measurand: artifact.problem_report
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 246
Legacy Denominator Name: Total number of problems occurring during the reporting period
Legacy Factor:
Legacy FxMetric ID: 58
Legacy Numerator FxMetric ID: 117
Legacy Numerator Name: Number of problems resolved to customer satisfaction by committed date
Legacy Prose Ratio: 117: Number of problems resolved to customer satisfaction by committed date / 246: Total number of problems occurring during the reporting period
Number of problems resolved to customer satisfaction by committed date / total number of problems occurring during the reporting period
This was created from the Frameworx 16.5 Model