Frameworx Metric: # Hours for All Billing Processing Faults to Resolution

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: BIL

Last Used:

Long FxMetric ID:

Reporting Detail:

Accuracy:

FxMetric UUID:

Responsibility: BMS

Capture Period:

Legacy Name: Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3)

Metric Special Name:

Metric Value Type:

Preferred:

Metric Type: Direct

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

Aggregate time to resolve Billing Process Outages

Alt-Cat1:

Alt-Cat2:

Alt-Cat3:

Category: Measure

Measurand: occurrence.bill_processing_fault

Metric Level:

Metric State: Active

Metric Topic:

In Meta Process blocks (1-3)

Legacy Denominator FxMetric ID:

Legacy Denominator Name:

Legacy Factor: INCL: Billing Process outages in Meta Processe Blocks (1-3) that stop bill production. Measured from time fault is first reported until fault is corrected and process returned to production; EXCL: Faults that degrade but do not stop billing process. Pla

Legacy FxMetric ID: 144

Legacy Numerator FxMetric ID:

Legacy Numerator Name:

Legacy Prose Ratio:

Measure # Hours for All Billing Processing Faults to Resolution

Appears on these diagrams:

• # Hours per Bill Processing Fault Resolution

Frameworx Metrics (numerator for)

• # Hours per Bill Processing Fault Resolution

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Service Domain