Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease process time -> decrease time to revenue; decrease process time -> decrease operating cost
Capability: BIL
Last Used:
Long FxMetric ID: B-OE-2f
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Time Taken To Resolve Major Bill Processing Faults
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Hour
average time taken to resolve major Billing Process outages during the capture period
Alt-Cat1: Operational Efficiency
Alt-Cat2: Billing
Alt-Cat3: Time
Category: Business Metric
Measurand: occurrence.bill_processing_fault
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 214
Legacy Denominator Name: Total number of billing process outage resolutions
Legacy Factor:
Legacy FxMetric ID: 95
Legacy Numerator FxMetric ID: 144
Legacy Numerator Name: Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3)
Legacy Prose Ratio: 144: Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3) / 214: Total number of billing process outage resolutions
Aggregate Time to resolve Billing Process Outages in Meta Process blocks (1-3) /total number of Billing Process outage resolutions.
This was created from the Frameworx 16.5 Model