Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost
Capability: FUL
Last Used:
Long FxMetric ID: F-OE-3b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Mean Time To Handle Defects Or Rework From Order To Customer Acceptance
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Hour
operational effectiveness of the fulfillment process, and opportunities for savings, waste elimination, etc. by assessing the mean time to handle defects or rework within the fulfillment process by aggregating the elapsed time to handle defects or rework relative to the total number of defects or rework in the Fulfillment process from Order to Activation
Alt-Cat1: Operational Efficiency
Alt-Cat2: Fulfillment
Alt-Cat3: Defects, Waste, Rework
Category: Business Metric
Measurand: occurrence.fulfillment_issue
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 235
Legacy Denominator Name: Total number of Defect and Rework incidents
Legacy Factor:
Legacy FxMetric ID: 52
Legacy Numerator FxMetric ID: 134
Legacy Numerator Name: Aggregate elapsed time to resolve defects and rework during Order to Customer Acceptance for this SO
Legacy Prose Ratio: 134: Aggregate elapsed time to resolve defects and rework during Order to Customer Acceptance for this SO / 235: Total number of Defect and Rework incidents
Aggregate elapsed time to resolve defects and rework during Order to Customer Acceptance/Total number of Defect and Rework incidents
This was created from the Frameworx 16.5 Model