Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost
Capability: ASR
Last Used:
Long FxMetric ID: A-OE-6a
Reporting Detail:
Accuracy:
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: NOC FTE Efficiency
Metric Special Name:
Metric Value Type:
Preferred: High
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Number
operational effectiveness of the NOC problem resolution process by measuring problems resolved relative to the number of NOC FTE's assigned to problem resolution
Alt-Cat1: Operational Efficiency
Alt-Cat2: Assurance
Alt-Cat3: Utilization
Category: Business Metric
Measurand: artifact.problem_report, stakeholder.employee.NOC_FTE
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 243
Legacy Denominator Name: Total number of NOC FTEs (Full Time Equivalent personnel) assigned to problem resolution tasks
Legacy Factor:
Legacy FxMetric ID: 74
Legacy Numerator FxMetric ID: 118
Legacy Numerator Name: Number of problems resolved to customer satisfaction in current period
Legacy Prose Ratio: 118: Number of problems resolved to customer satisfaction in current period / 243: Total number of NOC FTEs (Full Time Equivalent personnel) assigned to problem resolution tasks
Total Number of problem reports resolved / Total number of NOC FTEs working on problem resolution
This was created from the Frameworx 16.5 Model