Frameworx Metric: % Cost of Billing Errors, of Revenue Billed

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease operating cost

Capability: BIL.VAL

Last Used:

Long FxMetric ID: B-OE-3a

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: % Cost Of Billing Errors

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

operational efficiency of handling errors in the billing process by assessing the cost of handling billing errors relative to the total billed revenue

Alt-Cat1: Operational Efficiency

Alt-Cat2: Billing

Alt-Cat3: Defects, Waste, Rework

Category: Business Metric

Measurand: occurrence.billing_error

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 202

Legacy Denominator Name: Total billed revenue

Legacy Factor:

Legacy FxMetric ID: 96

Legacy Numerator FxMetric ID: 157

Legacy Numerator Name: Costs involving identification, investigation, and re-processing of invoices due to errors in data collection, processing, invoicing or distribution

Legacy Prose Ratio: 157: Costs involving identification, investigation, and re-processing of invoices due to errors in data collection, processing, invoicing or distribution / 202: Total billed revenue

Cost (handling) to deal with errors / Billed revenue

Business Metric % Cost of Billing Errors, of Revenue Billed

Appears on these diagrams:

• % Cost of Billing Errors, of Revenue Billed
• B-OE

is a more detailed diagram for the

• % Cost of Billing Errors, of Revenue Billed

Frameworx Metrics (numerator)

• $ Cost of Billing Errors

Frameworx Metrics (denominator)

• $ Revenue Billed

Issues

• Metrics 13.0 Modification

Frameworx Domains

• Enterprise Domain