Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease waiting time -> increase customer satisfaction
Capability: FUL
Last Used:
Long FxMetric ID: F-CE-2a
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Mean Duration To Fulfill Service Order
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Hour
customer experience of promptness in fulfilling an order by comparing the aggregate time from order placement to customer acceptance to the total number of accepted customer orders. The measured duration extends from the point when the customer places a confirmed order to the point where the customer accepts that their order has been satisfactorily filled
Alt-Cat1: Customer Experience
Alt-Cat2: Fulfillment
Alt-Cat3: Time
Category: Business Metric
Measurand: artifact.order
Metric Level:
Metric State: Active
Metric Topic:
See the Counting Rules tab for more information on how Order Acceptance is counted to ensure consistency among participants
Legacy Denominator FxMetric ID: 165
Legacy Denominator Name: Number of completions accepted by the customer during the reporting period
Legacy Factor:
Legacy FxMetric ID: 37
Legacy Numerator FxMetric ID: 197
Legacy Numerator Name: Sum of time from order placement to customer acceptance for all orders.
Legacy Prose Ratio: 197: Sum of time from order placement to customer acceptance for all orders. / 165: Number of completions accepted by the customer during the reporting period
Overall time from order placement to customer acceptance / Total number of customer accepted orders
This was created from the Frameworx 16.5 Model