Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease operating cost
Capability: CRM.VAL
Last Used:
Long FxMetric ID: CM-OE-1f
Reporting Detail:
Accuracy:
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Unit Cost Of Customer Management
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Currency (Adjusted for IMF PPP)
cost effectiveness of customer management by assessing the customer management cost per service offering unit. The metric is calculated from the total cost of Service Offering customer management as a function of the number of customer transactions of a Service Offering
Alt-Cat1: Customer Experience
Alt-Cat2: Customer Management
Alt-Cat3: Unit Cost
Category: Business Metric
Measurand: capability.customer_management, occurrence.customer_request
Metric Level:
Metric State: Active
Metric Topic:
Currency needs to be adapted for IMF PPP
Legacy Denominator FxMetric ID: 172
Legacy Denominator Name: Number of customer transactions for this SO
Legacy Factor:
Legacy FxMetric ID: 36
Legacy Numerator FxMetric ID: 204
Legacy Numerator Name: Total cost of SO Customer Management
Legacy Prose Ratio: 204: Total cost of SO Customer Management / 172: Number of customer transactions for this SO
Total cost of SO Customer Management / number of customer transactions for this SO
This was created from the Frameworx 16.5 Model