Business Metric # Hours per Customer Payment, from Receipt to Posted in Billing

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver: decrease process time -> decrease time to revenue; decrease process time -> decrease operating cost

Capability: BIL

Last Used:

Long FxMetric ID: B-OE-2e

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Time Till Notification Of Payment

Metric Special Name:

Metric Value Type:

Preferred: Low

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Hour

time from receipt of customer payment till the payment is recognized in the billing system

Alt-Cat1: Operational Efficiency

Alt-Cat2: Billing

Alt-Cat3: Time

Category: Business Metric

Measurand: occurrence.customer_payment

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 228

Legacy Denominator Name: Total number of customer payments received during the period

Legacy Factor:

Legacy FxMetric ID: 94

Legacy Numerator FxMetric ID: 141

Legacy Numerator Name: Aggregate time from receipt of customer payment until payment entered into Billing System

Legacy Prose Ratio: 141: Aggregate time from receipt of customer payment until payment entered into Billing System / 228: Total number of customer payments received during the period

Aggregate time from receipt of customer payment until payment recognized in Billing System / Total number of customer payments

Business Metric # Hours per Customer Payment, from Receipt to Posted in Billing

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Frameworx Metric: # Hours per Customer Payment, from Receipt to Posted in Billing

Business Metric # Hours per Customer Payment, from Receipt to Posted in Billing

Appears on these diagrams:

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Frameworx Metrics (denominator)

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