Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: BIL
Last Used:
Long FxMetric ID: B-CE-4c
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Bills Inaccurate
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of accuracy in received billing information by assessing the number of bills with errors relative to the total number of bills
Alt-Cat1: Customer Experience
Alt-Cat2: Billing
Alt-Cat3: Reliability
Category: Business Metric
Measurand: artifact.bill
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 216
Legacy Denominator Name: Total number of bills distributed
Legacy Factor:
Legacy FxMetric ID: 82
Legacy Numerator FxMetric ID: 151
Legacy Numerator Name: Bills found to hold an error during reporting period
Legacy Prose Ratio: 151: Bills found to hold an error during reporting period / 216: Total number of bills distributed
Number of Bills with errors / Total number of bills
This was created from the Frameworx 16.5 Model