Measure Net Promoter Score, Relational (NPS-R) (2)

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

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Business Value Driver:

Capability: EXP

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Responsibility: BMS

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Metric Type: Formula

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Entry Date: 12/15/2012

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Units: Percent

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Category: Measure

Measurand: stakeholder.customer

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Metric State: Active

Metric Topic:

% of promoters (9-10 in likely to recommend scale) - % or detractors (0-6 in likely to recommend scale)

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Legacy Factor: INCL: % of promoters and % of detractors according to standard NPS definition for relational (brand based) measure; EXCL: Transactional NPS, collected at the end of a customer contact

Legacy FxMetric ID: 280

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Legacy Prose Ratio: N/A

% of promoters (9-10 in likely to recommend scale) - % or detractors (0-6 in likely to recommend scale)

Measure Net Promoter Score, Relational (NPS-R) (2)

Frameworx Metric: Net Promoter Score, Relational (NPS-R) (2)

Measure Net Promoter Score, Relational (NPS-R) (2)

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