Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: increase marketshare
Capability: CRM
Last Used:
Long FxMetric ID: G-RM-5b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Customers Lost
Metric Special Name: Churn Rate
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
Service Offering revenue efficiency by assessing the number of Service Offering customers lost against total number of customers for that Service Offering
Alt-Cat1: Revenue & Margin
Alt-Cat2: General
Alt-Cat3: Customer Constancy
Category: Business Metric
Measurand: stakeholder.customer
Metric Level:
Metric State: Active
Metric Topic:
gross churn = (default) churn = customers lost
Legacy Denominator FxMetric ID: 232
Legacy Denominator Name: Total Number of customers for that SO at start of month in question
Legacy Factor:
Legacy FxMetric ID: 9
Legacy Numerator FxMetric ID: 182
Legacy Numerator Name: SO Number of Lost Customers
Legacy Prose Ratio: 182: SO Number of Lost Customers / 232: Total Number of customers for that SO at start of month in question
Number of Customers Lost / Total Number of Customers
This was created from the Frameworx 16.5 Model