Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease problems -> increase customer satisfaction; decrease problems -> decrease operating cost
Capability: ASR
Last Used:
Long FxMetric ID: A-CE-6a
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Of SLA Violations
Metric Special Name:
Metric Value Type:
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience perception of service quality by assessing the number of SLA violations relative to the total number of SLAs
Alt-Cat1: Customer Experience
Alt-Cat2: Assurance
Alt-Cat3: Ease of Doing Business
Category: Business Metric
Measurand: occurrence.sla_violation, artifact.sla
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 251
Legacy Denominator Name: Total number of SLAs
Legacy Factor:
Legacy FxMetric ID: 63
Legacy Numerator FxMetric ID: 123
Legacy Numerator Name: Number of SLA violation incidents
Legacy Prose Ratio: 123: Number of SLA violation incidents / 251: Total number of SLAs
Number of SLA violation incidents / Total Number of SLAs
This was created from the Frameworx 16.5 Model