Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: increase productivity -> increase customer satisfaction; increase productivity -> decrease operating cost
Capability: ASR
Last Used:
Long FxMetric ID: A-OE-2b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: Mean Time To Resolve Service Problems
Metric Special Name:
Metric Value Type: Distribution
Preferred: Low
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Hour
time efficiency of the SLA process for the Service Offering, by assessing the average time to resolve Service Offering service problems. The measured duration extends from opening to closing Trouble Tickets for the Service Offering, relative to the total number of Trouble Tickets
Alt-Cat1: Operational Efficiency
Alt-Cat2: Assurance
Alt-Cat3: Time
Category: Business Metric
Measurand: artifact.service_problem
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 122
Legacy Denominator Name: Number of Service Problems closed within period
Legacy Factor:
Legacy FxMetric ID: 70
Legacy Numerator FxMetric ID: 200
Legacy Numerator Name: Time to resolve SO service problems by process block (Meta Blocks 1-4).
Legacy Prose Ratio: 200: Time to resolve SO service problems by process block (Meta Blocks 1-4). / 122: Number of Service Problems closed within period
Time to resolve SO Service Problems by process block (Meta Blocks 1-4)/Number of Service Problems closed within period
This was created from the Frameworx 16.5 Model