Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#
BA Domain:
Business Value Driver: decrease customer risk -> increase customer satisfaction
Capability: ASR
Last Used:
Long FxMetric ID: A-CE-4b
Reporting Detail:
Accuracy: 2
FxMetric UUID:
Responsibility: BMS
Capture Period: Month
Legacy Name: % Of Customers With SLA
Metric Special Name:
Metric Value Type:
Preferred: High
Metric Type: Ratio
State:
Entry Date: 9/30/2012
Short Metric ID:
Units: Percent
customer experience of effectiveness of the Assurance process by assessing the ratio of customers with Service Level Agreements (SLAs), relative to the total number of customers
Alt-Cat1: Customer Experience
Alt-Cat2: Assurance
Alt-Cat3: Reliability
Category: Business Metric
Measurand: stakeholder.customer
Metric Level:
Metric State: Active
Metric Topic:
Legacy Denominator FxMetric ID: 231
Legacy Denominator Name: Total number of customers
Legacy Factor:
Legacy FxMetric ID: 60
Legacy Numerator FxMetric ID: 174
Legacy Numerator Name: Number of customers with SLAs
Legacy Prose Ratio: 174: Number of customers with SLAs / 231: Total number of customers
Number of customers with SLA/total number of customers
This was created from the Frameworx 16.5 Model