Business Metric % Customer Requests Received, by Request Type

Alt Frameworx Metric ID: ALTFRAMEWORXMETRICID#

BA Domain:

Business Value Driver:

Capability: CRM

Last Used:

Long FxMetric ID: CM-CE-3b

Reporting Detail:

Accuracy: 2

FxMetric UUID:

Responsibility: BMS

Capture Period: Month

Legacy Name: Distribution Of Customer Requests

Metric Special Name:

Metric Value Type: Distribution

Preferred:

Metric Type: Ratio

State:

Entry Date: 9/30/2012

Short Metric ID:

Units: Percent

customer experience of effectiveness by assessing the distribution of topic requests (complaint, inquiry and change) relative to the total number of requests

Alt-Cat1: Customer Experience

Alt-Cat2: Customer Management

Alt-Cat3: Usability

Category: Business Metric

Measurand: occurrence.customer_request

Metric Level:

Metric State: Active

Metric Topic:

Legacy Denominator FxMetric ID: 227

Legacy Denominator Name: Total number of customer contacts

Legacy Factor:

Legacy FxMetric ID: 32

Legacy Numerator FxMetric ID: 169

Legacy Numerator Name: Number of customer contacts per Category

Legacy Prose Ratio: 169: Number of customer contacts per Category / 227: Total number of customer contacts

Number of customer contacts per Category /Total number of contacts

Business Metric % Customer Requests Received, by Request Type

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Frameworx Metric: % Customer Requests Received, by Request Type

Business Metric % Customer Requests Received, by Request Type

Appears on these diagrams:

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Frameworx Metrics (denominator)

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