Represents a problem which affects the Customer experience. CustomerProblem can be raised by the Customer (a complaint) or by the CSP (typically through some analytics system)

Attributes
CloseCustomerProblemSummary	closeCustomerProblemSummary
KnownProblemDescription	customerProblemDescription
CustomerProblemTask	customerProblemTask
CustomerProblemWorkaround	customerProblemWorkaround
String	severity	The severity of the CustomerProblem (in the eyes of the CSP).

Attributes inherited from  SID Models::Common Domain::Business Interaction ABE::BusinessInteraction

ID,  startDate,  description,  endDate,  status,  _businessInteraction,  _businessInteraction1,  _businessInteractionRole,  _businessInteractionVersion,  _businessInteractionSpec,  _businessInteractionItem,  _businessInteractionType,  _loyaltyExecutionPoint,  attachment,  businessInteractionItem,  businessInteraction,  businessInteraction2

 closeCustomerProblemSummary

Public CloseCustomerProblemSummary closeCustomerProblemSummary

Constraints:

Properties:

Aggregation	Shared
Alias
Association	ProblemClosureDetails
Association End
Class	CustomerProblem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	closeCustomerProblemSummary
Name Expression
Namespace	CustomerProblem
Opposite	customerProblem
Owner	CustomerProblem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Customer Domain::Customer Problem ABE::CustomerProblem::closeCustomerProblemSummary
Stereotype
Template Parameter
Type	CloseCustomerProblemSummary
Upper	*
Upper Value	(*)
Visibility	Public

 customerProblemDescription

Public KnownProblemDescription customerProblemDescription

Constraints:

Properties:

Aggregation	None
Alias
Association	CustomerProblemMatches
Association End
Class	CustomerProblem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	customerProblemDescription
Name Expression
Namespace	CustomerProblem
Opposite	customerProblem
Owner	CustomerProblem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Customer Domain::Customer Problem ABE::CustomerProblem::customerProblemDescription
Stereotype
Template Parameter
Type	KnownProblemDescription
Upper	1
Upper Value	(1)
Visibility	Public

 customerProblemTask

Public CustomerProblemTask customerProblemTask

Constraints:

Properties:

Aggregation	None
Alias
Association	CustomerProblemDelegates
Association End
Class	CustomerProblem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	customerProblemTask
Name Expression
Namespace	CustomerProblem
Opposite	customerProblem
Owner	CustomerProblem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Customer Domain::Customer Problem ABE::CustomerProblem::customerProblemTask
Stereotype
Template Parameter
Type	CustomerProblemTask
Upper	*
Upper Value	(*)
Visibility	Public

 customerProblemWorkaround

Public CustomerProblemWorkaround customerProblemWorkaround

Constraints:

Properties:

Aggregation	None
Alias
Association	WorkaroundIsApplicableTo
Association End
Class	CustomerProblem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	customerProblemWorkaround
Name Expression
Namespace	CustomerProblem
Opposite	customerProblem
Owner	CustomerProblem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Customer Domain::Customer Problem ABE::CustomerProblem::customerProblemWorkaround
Stereotype
Template Parameter
Type	CustomerProblemWorkaround
Upper	1
Upper Value	(1)
Visibility	Public

 severity

Public String severity

The severity of the CustomerProblem (in the eyes of the CSP).

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	CustomerProblem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	severity
Name Expression
Namespace	CustomerProblem
Opposite
Owner	CustomerProblem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Customer Domain::Customer Problem ABE::CustomerProblem::severity
Stereotype
Template Parameter
Type	String
Upper	1
Upper Value
Visibility	Public