Customer Management Capability Delivery::Deliver Customer Analytics Capability

Deliver Customer Analytics Capability processes implement  the supporting processes and technology needed to effectively generate and retrieve insights from customer activities.
Deliver Customer Analytics Capability ensures the organization has the capabilities e.g., skills, processes and technology to effectively operationalize  analytics.
Such capabilities enable the design and implementation of structures and resources required to operationalize the  collection and analysis  of customer engagement data, and generation of customer insights needed to make predictions of customer events/activities, and generate recommendations to customers.

Was named Customer Analytics Capability Delivery