Customer Problem Management::Correct Customer Problem::Manage Customer Problem Restoration

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem / Manage Customer Problem Restoration

Project:

Correct Customer Problem

Manage Customer Problem Restoration : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:40:54 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{3CD78C47-A27A-4152-834A-C16BCC5683AC}
Appears In:	Customer Problem Management

Manage Customer Problem Restoration will ensure the problem is resolved and service is restored promptly. It includes tasks to coordinate the restoration activities, monitor the restoration progress, and report the restoration status.

This process was renamed in 23.5. old name was Manage Product Restoration

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Correct Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
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