Customer Strategy Management::Define Customer Engagement Strategy & Plan

MODA / Business Process Framework / Process / Customer Domain / Customer Strategy Management / Define Customer Engagement Strategy & Plan

Project:

Customer Strategy Management

Define Customer Engagement Strategy & Plan : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:17:09 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{76D0E4E3-7818-4e01-A215-00B9E33FEB7C}
Appears In:	Customer Strategy Management

The set of processes to plan the delivery of a sustained or increasing customer satisfaction by having more positive interactions with customers.
It can be through any channel, from in person, to online, to over the phone. Great strategies take customer engagement from reactive to proactive.

This process was named Customer Engagement Strategy & Planning

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Strategy Management Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
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«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Customer Strategy Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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